TestkingS

here is my communication with them (sorry reverse order).

Hi,

Our given 150 number of questions are enough to get you pass in real exam and we give guarantee for that.

Second, we did not get any email from you within last 2 days and we don’t reject any emails. Please send us that concern again which you sent couple of days before.

Third, we will help you with free extension of 11 days, you can contact us at the time of expiry.

Last, we consider refund against failure cases. If you failed in real exam then send us scan copy of your score report.

Best Regards

Testking support Team

support@***.com

From: Kahwaty, George J [mailto:george.j.kahwaty@###################]

Sent: Wednesday, April 25, 2018 8:43 PM

To: Testking Sales

Subject: RE: EXTERNAL: RE: test king issues- Money Back Guarantee - Money back requested.

Hmmmmm, let’s put it in your format

Order and invoice number 201804****0317**** / 317****

First - If you read my email, I did not indicate that I was having any further issues accessing it. Apparently that was lost in translation.

Second - It was not clear to me, and I will take the blame, as I thought I was purchasing a package with labs, pdf and audio. Not just a QA product (to be honest, not sure what that means).

Third – how does a package of 150 questions prep me for a test that is culled from 1780 questions?

Forth – you acknowledge receipt of my email but I got NO response? But when you want to jump to defend you self, as with this email, I get almost instantaneous response. So did you ignore my other email?

Fifth – your answer to a customer issue is to try to sell them a renewal?

Sixth – if you “will try to give answers to every of your query in time.” Then why was me previous email never responded to?

Seventh – you email comes off as indifferent at best and condescending/arrogant at worst.

Eight – I officially request my money back per your money back guarantee.

Thank You,

George J. Kahwaty

George.J.Kahwaty@###################

A-Track Friday

Cell: 408-460-****

From: Testking Sales [mailto:sales@***.com]

Sent: Wednesday, April 25, 2018 8:18 AM

To: Kahwaty, George J (US)

Subject: EXTERNAL: RE: test king issues- Money Back Guarantee.

Hi,

First, if you are still facing issues, then send us screenshot as it would be pretty easy for us to diagnose issue. or you can do so in future.

Second, you can go ahead and change password from your members area setting any time.

Third, we are offering only 150 number of questions in SY0-501 QA product and you will remain limited to 150 number of questions only. we are not offering additional number of questions in that product as those are enough to pass the real exam.

Fourth, we did get any email from you in last 2 days and we are not offering any audio guide or lab for that product. we are offering only QA product which you have already.

Fifth, we can compensate you by giving huge discount against renewal. you can have 50% off against your loss of days.

Sixth, yes it is true that we respond through emails only and don’t have phone support. but we assure you that we will try to give answers to every of your query in time.

Last, you can send us email again and again if you don’t understand anything. or we could send you alternative exe file.

Best Regards

Testking support Team

support@***.com

From: Kahwaty, George J [mailto:george.j.kahwaty@###################]

Sent: Wednesday, April 25, 2018 7:58 PM

To: Testking Sales

Subject: test king issues- Money Back Guarantee.

To whom it may concern:

I have not been pleased with this whole process as of the date of this email – 4/25/18. I am considering employing the Money Back Guarantee.

My status and my concerns:

1.Tests kings was recommended to me. So I am surprised that I have had the issues thus far that I have had.

2.I was able to use the id george.j.kahwaty@################### and the password provided, thank you for that. I have not had a chance to change the password, it is my intention to do that this evening (4/25/18).

3.Signing in 2 days ago to the previous address I noticed the test had only 80 questions, signing in last night I noticed it had increased to 150. I was under the impression that the complete array of questions (1780) would be available to me. if this is true how do I access them? If it selects a random 150 out of the 1780 why is that not clearly stated?

4.I sent an email 2 days ago , inquiring about the audio portion and how to access it. I have not received a response and I still do not know how to access it, the simulation labs nor the study guide pdf that are part of the bundle. If there is a way to do, it I do not see it.

5.Due to the back and forth I have had aprox only 2 days of the 13 that have passed of actual access to the test and only the test as metioned in the previous point. And frustration was high when I got the test up and running that it was not conducive to learning. So I have lost 11 days of possible study time.

6.It is inconcievable to me that in this day and age the only “support” you have is thru email, no phone number, no online chat and it seems that even email takes a while to be answered.

7.Some of the issues to “set up” the test were not readily understood at first.

Thank You,

George J. Kahwaty

George.J.Kahwaty@###################

A-Track Friday

Cell: 408-460-****

From: Testking Sales [mailto:sales@***.com]

Sent: Thursday, April 19, 2018 7:23 PM

To: Kahwaty, George J (US)

Subject: RE: EXTERNAL: RE: test king issues

Hi,

We have moved your mentioned product into your account under this ID: george.j.kahwaty@###################

Here is your password: c04e43

Kindly use your given email id and password to log into your account with us by following the link, https://www.testking.com/signup.htm

Best Regards

Testking support Team

support@***.com

From: Kahwaty, George J [mailto:george.j.kahwaty@###################]

Sent: Wednesday, April 18, 2018 12:30 AM

To: Testking Sales

Cc: jackiemccoy2001@***.com

Subject: RE: EXTERNAL: RE: test king issues

Ok I will try that though I won’t be able to get to it till Late tonight. I do have one question how do I determine what the proxy settings are? At home I’m fairly confident I do not have a lan, though I will admit to not knowing?

Thank You,

George J. Kahwaty

George.J.Kahwaty@###################

A-Track Friday

Cell: 408-460-****

From: Testking Sales [mailto:sales@***.com]

Sent: Tuesday, April 17, 2018 9:49 AM

To: Kahwaty, George J (US)

Cc: jackiemccoy2001@***.com

Subject: EXTERNAL: RE: test king issues

Hi,

First, we have forwarded your concern to our manager in order to move product into this ID: George.j.kahwaty@################### , you will be informed soon as we hear back. but for now, you need to use this ID: geroge.j.kahwaty@################### and this password: nowwhat38

Second, your machines must be behind LAN or proxy setting and that’s why you are facing issues. Please try given steps

1. When the Test Engine first opens if there is a log in dialog, cancel out of the dialog

2. Go to the settings screen using either the Settings button in the lower-left corner, or using the Tools menu

3. Go to the Network Settings tab on the left

4. Enter your proxy server settings and press Check Connection to verify the settings are correct

5. Once verified, go to the Exam menu, choose Log In/Out and try logging in again

If this fails again, try using the demo login:

Login: samples@***.com

Password: samples

Third, for now please use given details while entering into your test engine. ID: geroge.j.kahwaty@################### and this password: nowwhat38

Last, we don’t have online chat and assist customers through emails only. so if you face issue then send us screenshot and we will directly diagnose your issue.

Best Regards

Testking support Team

support@***.com

From: Kahwaty, George J [mailto:george.j.kahwaty@###################]

Sent: Tuesday, April 17, 2018 9:01 PM

To: Testking Sales

Cc: jackiemccoy2001@***.com

Subject: test king issues

Ok here I go again. This process has been difficult and I can’t say I am thrilled with it. Below are the issues I have run into . I signed up with my work id and I’m wondering if now that was a bad idea.

I contacted you via an alternate email form home due to being unable at the time to access my work email.

Problem #1 – I mistyped my email name (my fault) it should be George.j.kahwaty@################### – I typed geroge.j.kahwaty@################### I have attempted to change it. It seem to work but then I cannot sign in to george.j.kahwaty@################### at this point I cannot sign in to either version of the email.

Home installation:

Problem # 2 - JRE – I was able to correct this eventually by downloading and installing java/jre.

I final got to the point where it installed test king.

Problem # 3 - logging into the test. After finally getting the test installed on my “HOME” system . it indicated that I had network proxy issues? I reviewed the settings as directed by the program and was unable to determine a problem . it gives you “browser settings” as an option and it says successful when I select it , but then when trying to log in I still have issues.

Problem # 4 – after trying to fix Problem #3 , I go to the point where it no longer recognizes the email and password for either email.

Work installation:

I attempted a install on my work machine and while test king told me it was successful my system told me it was not due to corporate policy.

Problem # 5 – having only email communication is extremely inefficient and has been so far frustrating. On your web site it indicated an online chat, which I could not locate anywhere. There is no phone number to call and I find that, surprising in this day and age.

MY recommended solutions.

Refund my purchase of syo-501 bundle. Remove my userid both George.j.kahwaty@################### or geroge.j.kahwaty@################### whichever you find. I will then repurchase it using my home email and try again then if I find issues I can send you screen prints. As I am at work from 7am-6pm most days , I can try to contact you outside those hours, but I assume you’re not available and I won’t have time 7-5 till Friday which is my day off!

Installing on my home computer seems to be the best option at the moment. I will also attempt to do so on my home laptop if I am successful as it gives me 2 compute s to install on and I can use one for studying on the go.

Both my phone numbers are listed in this email, though I expect you will not use them , I have copied the email I used earlier, though I will try to get my normal one (kahwatyg@***.com) to work on my computer (currently it works only on my phone) and try this process again.

Thank You,

George J. Kahwaty

George.J.Kahwaty@###################

A-Track Friday

Cell: 408-460-****

From: Testking Sales [mailto:sales@***.com]

Sent: Thursday, April 12, 2018 7:24 PM

To: Kahwaty, George J (US)

Subject: RE: EXTERNAL: RE: mistyped my email

Hi,

Please login to our website with given login details and then you can change your user ID to Yahoo email ID from your members area setting.

Best Regards

Testking support Team

support@***.com

From: Kahwaty, George J [mailto:george.j.kahwaty@###################]

Sent: Thursday, April 12, 2018 9:21 PM

To: Testking Sales

Subject: RE: EXTERNAL: RE: mistyped my email

I was able to log in. I will not be downloading just yet. I would very much like to move the product under to this email ID.

george.j.kahwaty@***.com

Thank You,

George J. Kahwaty

George.J.Kahwaty@###################

A-Track Friday

Cell: 408-460-****

From: Testking Sales [mailto:sales@***.com]

Sent: Thursday, April 12, 2018 9:03 AM

To: Kahwaty, George J (US)

Subject: EXTERNAL: RE: mistyped my email

Hi,

User ID: geroge.j.kahwaty@#########

password: 28b42e

Kindly use your given email id and password to log into your account with us by following the link, https://www.testking.com/signup.htm

Second, let us know if you still need to move that product under your original email ID. we will assist you further, until then you can use given details to download.

Best Regards

Testking support Team

support@***.com

From: Kahwaty, George J [mailto:george.j.kahwaty@###################]

Sent: Thursday, April 12, 2018 8:47 PM

To: sales@***.com

Subject: mistyped my email

I hit one too many buttons. And entered geroge.j.kahwaty@###################

Can you correct It to this email? george.j.kahwaty@###################

Thank You,

George J. Kahwaty

George.J.Kahwaty@###################

A-Track Friday

Cell: 408-460-****

Not one test question came close to the actual test. When contacting customer serviced they gave you the runaround - First they say "Vendor must have changed test in last minute, please check back in 3 weeks".

After three weeks they still don't have any updates and offer you another (most likely also outdated) study material.

If you want their "Guaranteed Refund", they point to their hidden fine print that Cisco, Microsoft and many others are exempt from the money back guarantee. If you want to save yourself the hassle to spending money for study material, more money for a failed test and the hassle to deal with their "customer support" STAY AWAY!

I purchased VMware cloud materials and used the practice exams for 4 days. I was dissappointed that almost 1/3 of the practice answers were wrong.

I took and failed the exam within 4 days of purchase. I requested refund and sent screenshot of one of the wrong answers on their practice tests. Testking refused refund because I took the exam within 7 days of purchase and said they would update their practice exams. They promised and then reneged on offering free product for my troubles.

I had used VMware study materials earlier and took the test and just barely failed. I had hoped that test king would get me over the hump but they clearly are not maintaining there practice materials properly.

I've bought a Riverbed exam and this was outdated for more than a year. I've sent the Testking consumer service an email about this.

They told me that it should be an last-minute change of the exam and that there will be an update of the practice exam in 3 or 4 weeks. This update has never come and now me is told it won't coming. The refuses too refund because it was an 'discounted purchases', but they have promo codes every single day, so they never refund.

Very outdated exams, that they keep selling and poor service, it looks like a fraud to me. Keep away from TestKing

Software didn't work. Tested on 2 windows machines. They don't run on MAC. Requested a refund because of faulty software. They sent me a .pdf file over 900 pages to study not what I paid for. (I ended up with an expensive.pdf) Nightmare.

Their response:

First, suppose if there is issue with our test engine regarding font size but we have given you relevant PDF for free which you can read anytime on any operating systems. So we have checked your case with our manager and confirmed that we cannot help you with refund.

Best Regards

Testking support Team

support@***.com